The Business Insurance Bureau

Claims

Bob the broker

The Business Insurance Bureau has been providing first class claims management for over 35 years. 

We’ve seen every kind of claim with every kind of policy, the tragic to the hilarious, but we treat them just the same.

Calm, measured, persistent and polite, we’ll work to save you the slings and arrows of outrageous fortune, not cost you an outrageous fortune. 

Given our success and high client retention we believe this is due in no small part to our simple and straight forward dedicated Extra Mile Claims Service. 

Bob the Broker's Extra Mile Claims Service

Bob’s Extra Mile Claims Service is here to assist you with first class claims management from our inhouse claims specialists. They have decades of experience in dealing with all manner of claims, and are poised to help when the chips are down.

This service is available to all of our clients for claims up to £50,000 for property or material damage claims. 

What is included in the service?

  • Access to specialist advice

    With the Extra Mile Claims Service you will get immediate access to an expert claims specialist who will explain what cover if any is triggered by your claim, what is needed from you as evidence and how best to reduce any further damage or issues that could result in the claim being rejected.

  • A representative for your business

    Where possible we can visit the site of the claim and attend meetings with insurers and loss adjustors to help navigate the claim. Our ability to attend in person normally depends on distance and the size and/or type of the claim.

  • Negotiation

    Negotiate and work with insurers and loss adjusters by phone and email on your behalf to progress your claim, as well as fight your corner in the case of repudiation where the interpretation is questionable.

What are the benefits of this service?

  • Get your business back on track

    Working with our claims specialists and letting them handle your claim takes the hassle out of trying to understand and negotiate it yourself, so that you can focus on getting your business back on track.

  • Save money

    The cost of Bob's Extra Mile Claims Service is a one off annual cost and is significantly less than any Claims Management company or Loss Assessor would charge to help progress your claim. These companies would also charge a percentage of your claim once paid and still expect payment for their involvement whether your claim is paid or not.

  • Minimise future risks

    As we are your broker, we can help work with you during and after your claim to help minimise the risk of future claims through active risk management.

If you are a client who hasn’t taken advantage of our Extra Mile Claims Service and would like add it to your package you can visit our ‘Get a quote’ page and one of our team will get back to you. 

Intimate a Claim

Bob the Broker's Do's and Don'ts Series

GREAT BIG UGLY DISASTERS often come from small acts of omission that could have been easily avoided. We’re all sleeping with an enemy called ‘complacency’ which eventually takes down your business. Much worse, is that great big ugly insurance disputes come from policy conditions that demand you are not complacent about small acts of routine compliance.

Your future and business‘s survival depends on not allowing your complacency to become a great big ugly insurance disaster.

So, here’s some common policy conditions you really need to pay attention to and comply with.

They’re not exhaustive nor complete, but if you do these things, you are a long way towards protecting your future from either a physical or insurance disaster.